Channel abstraction
Gives product teams and operators a consistent way to integrate with multiple messaging providers without coupling workflows to one channel.
SOV17 product - 02
Gatelo
Gatelo is an omnichannel messaging CRM for appointment-led specialists and service businesses.
- Product URL
- https://sov17.tech/products/gatelo/
- Primary users
- Appointment-led specialists and service businesses
- Product category
- Omnichannel messaging CRM
- Status
- In development
Product record
Overview
Customer conversations across channels.
Gatelo is designed for specialists whose work starts with appointments and recurring client communication: beauty, dental, tutoring, coaching, therapy, and adjacent verticals.
The product focuses on channel adapters, consent-aware messaging, customer conversation history, scheduling-adjacent workflows, and region-aware delivery across channels such as Telegram, Telegram Business, WhatsApp, Messenger, Instagram, Viber, LINE, Zalo, KakaoTalk, WeChat partner routes, and other messaging networks as integrations mature.
What Gatelo is built to do
Consent-aware messaging
Keeps customer communication tied to channel consent, opt-out behavior, and auditable delivery state.
Specialist CRM workflow
Centers conversations and follow-ups around appointment-led specialists rather than generic sales pipelines.
Frictionless channel onboarding
Invests in connect flows that feel native to each provider: Telegram Business connects the business's own Telegram identity with pairing links and one-time claim codes, WhatsApp uses Meta's guided Embedded Signup, and Instagram DMs connect through a direct login flow.